Stop complaining and make things happen
Companies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internally like silos, disconnected from reality and the needs of the people they claim to serve.
But, what if after an exhausting day, you take a taxi and what happens inside the vehicle transforms the way you see your job? What if somebody showed you that it’s possible to change your reality if you change your attitude? What if reality is not a cause, but a consequence? What if we got up every morning happy to do our jobs because it’s not merely a monotonous task, but it fulfills a higher purpose? What then?
What if a humble cab driver became our greatest teacher? Welcome to Yellow, a journey through our own reality.
Yellow is based on a real experience, with a real taxi driver; someone who despite all the adversities decided to make the difference for his passengers and make his work meaningful. This is the story of Miguel Gonzalez, a driver whose teachings transformed the lives of Neptune Packaging employees, a business like any other that needed desperately to connect with and get passionate about that weird specimen called the customer.
Yellow’s 5 lessons
Each trip Miguel Gonzalez has with a Neptune Packaging employee, leaves a powerful lesson to apply both in their work and their life.
1 – Purpose
What inspires us to wake up every morning?, Why we do what we do? Our work means much more than a simple way to make a living, it’s a personal realization that serves a higher purpose. Money is important but isn’t necessarily an inspiration. Having a purpose not only makes life easier but gives a meaning.
2 – Exceed expectations
We can always go further. We can pay attention to those not-so-evident needs, especially with our internal customers. Serving other members of the team make our work more productive and efficient. It’s walking the extra mile. Exceeding expectations means going beyond the obvious and surprising clients, vendors, coworkers and all people we interact with.
3 – Prepare
Results aren’t something to take for granted, it’s a continuous effort of preparing and acquiring the competences that will allow us to move forward and perfect the way we do things. Even if we have done the same thing for years, everything evolves and there’s always ways to face new challenges. Experience doesn’t replace preparation.
4 – Soar
Aim higher. See things in a different way and perspective. A dream is having a clear vision of the future we want to enjoy; desire something bigger than our current reality. It’s visualizing how a perfect day would be and walk towards that. If we don’t know where we’re going, how would we know we’re on the right path? Soaring is not daydreaming and being idealistic, but having a true north.
5 – Act
Main principle is: stop complaining and make things happen. We won’t transform our reality if we keep feeling self-pity. We own our destiny and can transform our life. It’s all about acting, making the first step, just that, the first step. Take responsibility for your future and start doing something, now.
Yellow contains beautiful original illustrations that make the story something wonderful and pleasant to read, taking the reader by the hand for the realities of each character and their peculiar situations.
Table of contents:
Necessity is the mother of creativity
Finding the purpose in our job
A firm hand is what is needed
Back with the logistics team
Personal Impact Pyramid
The sweet smell of success
At any given business
The 5 lessons
How to implement the 5 lessons
Do a job you feel proud of
Someone who made a difference
About the author